Damage Claim
DiTuo is committed to cooperating with you to solve any potential product damage claim. After the goods were first received, check the tray and packaging materials for any signs of damaged products. Pay attention to any damage or lack of products on the box (delivery certificate) provided by the container.
If you buy or collect orders from the business manager, you need to contact the business manager directly to seek help.
To continue this process for web orders, please provide the request information:
1. Check all products in the goods
2. Delivery certificate (delivery certificate)
3. Provide order number/container number number
4. Pictures of damaged most products (JPEG or PDF format)
A. The best practice of photos: the extensive shooting of the entire loss, clear close -up lens, multiple angles
6. Instructed total damage parts/box
Due to product quality problems, when using CNC cutting tools to cut the product, claims caused by product damage.
Photographs of the cut, part number/video, etc. are required.
Claims planning: to be completed when new orders are placed, by mutual agreement of both parties
We will pay for every slab that is damaged due to cutting problems.
Reference to any commercial terms (EX Works, FOB, CIF, etc.) shall be considered as made to the lncoterms of the International Chamber of Commerce, in the text in force upon the conclusion of the contract.
Send the document to email to [email protected]. You will receive a phone or email from Dituo to confirm when to receive all the information.Or contact you business manager when buying
